Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

🔄 Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

How to Cancel or Change Your Subscription:

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Alternatively, you can contact us directly at info.flua@gmail.com with your order number and we'll assist you with cancelling or modifying your subscription.

See our [Returns & Refunds Policy] for more details on returns and refunds.

📅 Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

Cancellation Terms:

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

To cancel a pre-order, contact us at info.flua@gmail.com with your order number as soon as possible.

See our [Returns & Refunds Policy] for more details on returns and refunds.

🛍️ Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Important Notes:

  • The try-before-you-buy period will be clearly stated at checkout
  • You must return the item in unused, unopened condition to avoid being charged
  • Return shipping costs may apply (see our Returns & Refunds Policy)

For questions about try before you buy orders, contact us at info.flua@gmail.com

📧 Need Help?

If you have any questions about cancelling an order or need assistance, please contact our customer support team at:

Email: info.flua@gmail.com

We're here to help make the process as smooth as possible!